Account Deletion

This page describes deletion of Botchi, operated by Sealo S.r.l., Strada Trossi 41, 13871 Verrone (BI), Italy, VAT number IT 02777410024, REA BI-310965. Read it alongside the Terms and Privacy Policy.

1. Choosing the right operation

Subscription cancellation stops renewals; account deletion closes the relevant account and starts deletion of its data; reset, where available, lets you start over while keeping access arrangements. These operations have different effects. Statutory withdrawal and refunds are governed by the Terms and are distinct from account deletion.

Before confirming deletion, review its scope on screen, stop external renewals as required by the procedure, and save content you want to keep using available functions. For help with access, portability, or return of data, contact hello@botchi.ai. Statutory rights do not depend on the availability of an export button.

2. Personal and business accounts

For a personal account, open Account in the mobile app or web service and select account deletion. If you own a business account, its ownership must first be resolved through available procedures.

For a business account, the owner opens the dashboard, Settings, Workspace, and the company deletion function. Mobile directs owners to the dashboard. Chat and MCP may provide instructions but do not replace deletion confirmation screens.

Business deletion concerns organizational resources and memberships; it does not automatically delete members' personal identities. The organization must assess effects on work, access, and User data, without affecting Sealo's obligations or the applicable DPA.

3. Subscriptions and renewals

Before confirmation, the procedure requires verification of renewals managed by Stripe or Google Play. A disabled renewal with paid time still remaining does not, by itself, prevent deletion. If renewal status cannot be verified, resolution or support may be needed before proceeding.

For Apple, the procedure may allow proceeding with a separate acknowledgement of possible further charges: deleting Botchi does not itself cancel Apple renewal. The subscription must be managed in the store.

Confirming deletion ends access and may remove use of remaining paid time and Service balances. It does not automatically convert Sparks to cash. Statutory and contractual withdrawal, refunds, and remedies remain unaffected. Botchi automatic top-ups and internal app renewals are stopped by the procedure; this does not retroactively cancel external operations already started or amounts lawfully due.

4. After confirmation

The request starts a server process that may continue after the app closes. Acceptance does not mean all data is already deleted. The process stops relevant activity, checks pending operations, performs deletions, and coordinates provider handling.

Keep the private status receipt link supplied by the procedure. It may show processing, completion, or a need for attention. Do not share it: it is intended for checking your request. A failed provider step may require further processing or support rather than being reported as complete.

5. Data affected

Depending on the selected scope, the procedure covers identity and profile data, chats, attachments and recordings, files, memories, settings, credentials and connections, permissions, notifications, and deletable operational records. For businesses, it includes relevant account resources and internal applications.

Credentials are deleted or revoked as supported by the external service. Botchi deletion does not retract delivered messages, undo completed actions, or automatically erase data held by third parties for their own purposes. Customers may need to exercise rights separately with those services; Sealo retains its cooperation obligations and duties regarding its own processors.

6. Exceptions and residual copies

Accounting and tax documents, evidence of operations and requests, information relevant to disputes or incidents, and minimum records preventing improper reactivation or recreation of deleted data may be retained. Retention must have an applicable purpose and legal basis and does not authorize content reuse for new purposes.

Backups, logs, and provider records follow relevant cycles and procedures. Delivered emails may remain in recipients' mailboxes. Completion of active-data deletion does not declare instantaneous deletion of every historical copy. Retention criteria are in the Privacy Policy; business data processed on customers' behalf also follows DPA instructions and obligations.

7. If you cannot sign in

Email hello@botchi.ai, preferably from the account email, stating the request and personal or business scope. If that address is unavailable, explain the issue: the request is not automatically excluded, but proportionate alternative identity and authority verification may be needed.

Do not send passwords, API keys, or access codes. Rights requests follow the periods and safeguards in the Privacy Policy. A technical issue does not remove the right to request erasure where its conditions are met.

8. Reset and partial deletion

You can delete individual content or disconnect services through available functions. Account reset, where offered, has the scope stated in its confirmation and retains login, subscription, and billing history. It is not equivalent to contract termination or cancellation of renewals.